After sales service commitment

　　The company is a national key special purpose vehicle manufacturer with independent R & D capability. Over the years, through the unremitting efforts of all employees of the company, a complete industrial chain of design, manufacturing, sales, quality inspection and after-sales service has been formed. After sales service is an important pillar in the pre-sales, sales and after-sales links of our company. Especially in recent years, with the continuous improvement of the company's production capacity and the expansion of export trade, the after-sales service system has been comprehensively improved.

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服务体系

1、 The service system is an important part of the quality management system. Our company has passed the ISO9001-2000 quality management system certification (Registration No.: 05706q10355rom).

2、 Service guarantee: the company's service is to strictly perform the company's procedure documents and quality manual, and provide guarantee in combination with the requirements of the market and users. 

3、 Service tenet: create value professionally and forge the future with integrity!

4、 Service organization: the after-sales service department under the leadership of the sales company, which is responsible for the company's after-sales service and managing the service work of overseas agencies.

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Service principle

Under the condition that the user strictly follows the instruction manual and operates normally, within one year from the date of purchase (subject to the vehicle factory registration card), the driving mileage is not more than 25000 km. If the product parts are damaged due to design, manufacturing and assembly, the written materials shall be submitted to the after-sales service department of our company within three working days after being identified by the relevant automobile service station and the supervision department, After confirmation by the after-sales service department, the "Three Guarantees" service will be implemented. 

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Specific services are as follows:

1. During the three guarantee service period, the product quality is mainly guaranteed repair, and the repair fee is free (excluding vulnerable parts and electrical parts). 

2. Lifetime warranty. For products that exceed the warranty period and need to replace accessories, only relevant costs will be charged. 

3. Free operator training:

(1) our factory will arrange senior engineers to provide on-site guidance to learn theory and practical operation;

(2) master the basic theory, performance and function of special vehicle;

(3) be able to operate skillfully according to procedures;

(4) be able to carry out normal daily maintenance and eliminate general technical faults.